To define what is Knowledge Management(KM), one should know what is knowledge first. Knowledge is different data and information. A data gives a specific fact; information is a collection of data that has been organized. Knowledge connects the information that has been given and create the context. For instance, “the third day of a week called Tuesday”, this is a data; “Tuesday is one of the weekdays” and “most people work on weekdays” are the information; Knowledge based on the the information, would suggests that “most people work on Tuesday.”
The concept of knowledge could be divided into three categories as well -- Knowing what, knowing how, and knowing why. Knowing what means that once the knowledge is obtained, a person could act by the instruction of knowledge. For example, a newly hired waiter in a restaurant needs to learn things like how to set up a table, how to take orders from customers. Knowing how indicates that with the knowledge in mind, a person could react to the environment with proper knowing what knowledge. An example would be two customers sit at the different tables in a restaurant and ask for the check at the same time, a waiter who knows how to react, would take their request right after one another, and then give their check at relatively same time. While a waiter without knowledge of knowing how, could have only taken one request at a time, while letting the the other customer waiting, in which is clearly not a good tactic to make the customer
This chapter describes what is knowledge management in details as well as what is the factors of implementing knowledge management which are implementing best practices, network expansion, systematic information system infrastructure, good organizational culture, senior management leadership and commitment and trustworthiness of teamwork.
Knowledge management was defined as the turning of information into actionable knowledge which can be accessed by people who can apply it. Robbins (2003) gives a time perspective in his definition of knowledge management. He mentions as part of knowledge management the distribution of the right information to the right people at the right time. Lytras et al (2002) gives a definition of knowledge management which emphasises the purpose of knowledge management. In the definition creation of new capabilities, enablement for superior performance, encouraging innovation and enhancement of customer value were mentioned. For the purpose of this study the researcher summarised knowledge management as the intentional process of coordinating people, technology and systems to optimise creation and sharing of intellectual
While Knowledge Management (KM) is important in any business however, there is no real agreed upon definition. KM is a concept that includes the
In today 's high competitive business world, success is dependent on how efficiently and effectively an organization can develop and utilize its information and knowledge resources(Carlsson etc, 2002). Therefore, there are many dispute on information and knowledge management. The purpose of this essay is to discuss the relationship between Information management(IM) and knowledge management(KM), then argument about whether KM is important for an organization. In order to make sure essay have a clear structure, this essay main divided into four parts (from Part 2 to Part5 ): Part 2 will introduce what is IM and KM, the benefits of IM and KM, the relationships amongst data, information and knowledge, and then this paper will introduce the relationship between IM and KM; Part 3 will analysis case study of good knowledge management in Xerox company; Part 4 will analysis case study of bad knowledge management in NASA; Part 5, this essay will give an argument result to you in conclusion.
Knowledge Management: First of all we will define Knowledge, Knowledge is the combination of data information and data, to which is added experience, skills and expert opinion, to result in a valuable asset which can be used to aid decision making. Knowledge may be explicit and or tacit individual and or collective.
Knowledge can refer to a theoretical or practical understanding of a subject. It can be tacit (as with practical skill or expertise) or explicit (as with the theoretical understanding of a subject); it can be more or less formal or systematic. Botha et al (2008) pointed out that tacit and explicit knowledge should be seen as a spectrum rather than as definitive points. Therefore, in practice, all knowledge is a mixture of tacit and explicit elements rather than being one or the other. The most important distinction within KM is between explicit and tacit knowledge. The overload of data is making knowledge management increasingly more important as it facilitates decision-making capabilities; builds learning organizations by making learning routine, and stimulates cultural change and innovation.
The Ontario Ministry of Education (EDU) is divided into divisions, branches and different units. Due to the nature of these operating procedures the employees were experiencing constant changes in tasks, job positions and reporting relationships. There is a need for the employees to feel as one and function as a ministry with modest limitations. EDU has to take the tacit knowledge and turn it into explicit knowledge. As Kathryn Everest, I would recommend the EDU implement a document management system. In doing so, it will help the employees to work mutually as a company rather then a department. Having the employees to feel they are all part of a company rather than a department will help build trust amongst all
Within the Army organizations of today knowledge management plays a huge role in the dissemination of information to the unit and it’s soldiers. This is no different for the aviation unit in which I operate. This information can be found in FM 6-01.1, Knowledge Management Operations. It defines knowledge management as the process of enabling knowledge flow to enhance shared understanding, learning, and decision-making. But when the unit was surveyed about their understanding of knowledge management the results were surprising.
Each person brings particular expertise and experience – which although subjective, is the part why KM is so important and why reliance on people are needed. According to Davenport and Prusak (1998), knowledge embodies experience, values, and expert insights that provide a framework for evaluating and incorporating new experiences and information (Davenport, 1998)
Abstract - knowledge management is a discipline that seeks to improve the performance of individuals and organizations by maintaining and influencing the present and future value of knowledge resources. It is an amalgamation of plentiful endeavors and fields of study. This paper provides a framework for distinguishing the various tools like methods, practices and technologies available to knowledge management practitioners. It includes a summary of a number of key terms and concepts, illustrates the framework, imparting examples of how to use it and searching a variety of prospective areas.
"Management is the process of working with people and resources to accomplish organizational goals. Good managers do those things both effectively and efficiently" (Bateman, 2004, p.14). "Management have four traditional functions, which are planning, organizing, leading, and controlling" (Bateman, 2004, p.8). Good managers don 't neglect any of the four important functions because if they do they will fail. They must be determined to be effective and perform to their best abilities. These four functions are the basics to management and have been followed by many managers for a long time. That 's why knowledge management has taken such a big role in management because it began a new idea. That 's what knowledge management is all about, new ideas. There are many things a company can do to adopt the concept of knowledge management into their systems. Knowledge management really focuses on the people. It 's a new idea to utilize the people of the company and get more ideas from them and not just the company owner. It tries to find and unlock peoples ' wisdom. It tries to share
Knowledge management is a concept that is widely known in many organizations but despite the concept being around for more than two decades, a universally accepted meaning of the term is yet to be outlined. Knowledge management is a concept that is concerned with the aspect of learning something before putting it into action. The concept is also involved with creating a platform which will allow exploration of new types of knowledge. The created knowledge may then be incepted in the minds of the employees to add value to the products or services they deliver. What is important to note is that as far as KM is concerned, it does not go beyond storing and manipulating data or information. Knowledge transfer to decision makers will need the development of a structured approach to ensure that it is available on demand. When considering the department of labor, you would appreciate the need for implementation of this strategy. Many departments hoard information thus making it tough to access
Knowledge Management (KM) is a strategic method of locating, defining, collecting, storing, sharing, organising, receiving and adopting valuable information and knowledge within an
Knowledge management is one of the key enabling technologies of distributed engineering enterprises. It including a wide range of organisational management and technologically oriented approaches that expand the utilization of an organisations ideational assets. Knowledge management approaches may be split into personalization approaches that confirm communication, human recourse and codification approaches that confirm the gathering and organisation of knowledge. This singularity is used to discuss the implementation of knowledge management in engineering design, after first outlining the engineering circumstances that have led to the stream confirmed on the application in software design. The function of information
KM is defined as the set of organized and regimented actions that can be taken to attain the maximum value from the knowledge available to it by an organization. A proper combination of organizational, social and