1.The ________ conflict-management style is when both parties give up something of importance to arrive at a solution.

A. Accommodating

B. Forcing

C. Compromising

D. Avoiding

2. A common reaction to conflict is to:

A. Become hurt or angry

B. Behave unprofessionally and disrespectfully

C. Retaliate or get even

D. All of these

3. Conflict is most easily defined as a(n):

A. Act of immaturity

B. Break down in communication

C. Expression of low self-esteem

D. All of these

4. An employee who is rude, unprofessional, and always seeking ways to intimidate or belittle a coworker is called a(n):

A. Problem employee

B. Workplace bully

C. Victim

D. Uncivil employee

5. It is important to view a disagreement:

A. From your opponent's side

B. With a neutral mind

C. With a closed mind

D. None of these

6. ________ is a common element of working with others.

A. Negativity

B. Conflict

C. Negotiation

D. All of these

7. If you are dealing with a personal issue that you feel may impact the workplace:

A. Contact the assistance of the Internal Revenue Service

B. Confidentially share your concerns with a coworker, boss, or the human resources department

C. Keep the issue to yourself

D. Seek assistance from the Equal Employment Opportunity Commission

8. The conflict-management styles include:

A. Forcing, avoiding, facing, collaborating, and compromising

B. Forcing, avoiding, accommodating, collaborating, and compromising

C. Avoiding, accommodating, compromising, collaborating, and resolution

D. Forcing, facting, facing, collaborating, and resolution

9. Negotiation is successful when both parties do all the following EXCEPT:

A. Want to resolve the issue

B. Listen to the other side

C. Continue to disagree on the objective

D. Honestly communicate their case/situation

10. The primary objective of a(n) ________ is to assist two feuding parties in coming to a mutually agreeable solution.

A. Negotiator

B. Manager

C. Mediator

D. All of these

11. If a workplace conflict is affecting either your or someone else's performance:

A. Bring it to the attention of a supervisor

B. Contact a private attorney or government agency if you feel the company is not properly handling the situation

C. Document

D. All of these

12. ________ harassment includes any behavior of a sexual nature by another employee that is offensive.

A. Hostile behavior

B. Quid pro quo

C. Sexual

D. Pro bono

13. To address the growing problem of workplace bullying, companies should have a policy regarding:

A. Workplace safety

B. Professional behavior

C. Quality control

D. All of these

14. The ________ conflict-management style is used when the offense is not a big enough deal to upset others

A. Accommodating

B. Avoiding

C. Compromising

D. Forcing

15. When explaining your position in a conflict:

A. Calmly and rationally explain your position along with offering a solution

B. Calmly and rationally explain why your position is correct

C. Get the other party to agree with your position

D. Interrupt the other party if he or she incorrectly states the facts

16. If you file a harassment claim against your employer:

A. The employer does not have to legally follow up on your complaint

B. Tell coworkers what is occurring so that if they are called into the investigation they can support your story

C. Remember that the accused employee does not have rights in the investigation process

D. None of these

17. Retaliation:

A. Should be avoided if your company has an anti-retaliation policy

B. Is recommended when dealing with conflict

C. Is not acceptable workplace behavior

D. Is necessary when working with others

18. Names such as "honey," "sweetie," and "sexy":

A. Are acceptable if the receiver is not offended

B. Cannot be considered harassment

C. Are commonly used, but inappropriate for the workplace

D. Are not considered offensive

19. ________ behavior is when you stand up for your rights, but you do it in a manner that violates others' rights in an offensive manner.

A. Assertive

B. Passive

C. Aggressive

D. None of these

20. The ________ conflict-management style deals with the issue head-on.

A. Facting

B. Facing

C. Direct

D. Forcing

Question

1.The ________ conflict-management style is when both parties give up something of importance to arrive at a solution.

A. Accommodating

B. Forcing

C. Compromising

D. Avoiding

2. A common reaction to conflict is to:

A. Become hurt or angry

B. Behave unprofessionally and disrespectfully

C. Retaliate or get even

D. All of these

3. Conflict is most easily defined as a(n):

A. Act of immaturity

B. Break down in communication

C. Expression of low self-esteem

D. All of these

4. An employee who is rude, unprofessional, and always seeking ways to intimidate or belittle a coworker is called a(n):

A. Problem employee

B. Workplace bully

C. Victim

D. Uncivil employee

5. It is important to view a disagreement:

A. From your opponent's side

B. With a neutral mind

C. With a closed mind

D. None of these

6. ________ is a common element of working with others.

A. Negativity

B. Conflict

C. Negotiation

D. All of these

7. If you are dealing with a personal issue that you feel may impact the workplace:

A. Contact the assistance of the Internal Revenue Service

B. Confidentially share your concerns with a coworker, boss, or the human resources department

C. Keep the issue to yourself

D. Seek assistance from the Equal Employment Opportunity Commission

8. The conflict-management styles include:

A. Forcing, avoiding, facing, collaborating, and compromising

B. Forcing, avoiding, accommodating, collaborating, and compromising

C. Avoiding, accommodating, compromising, collaborating, and resolution

D. Forcing, facting, facing, collaborating, and resolution

9. Negotiation is successful when both parties do all the following EXCEPT:

A. Want to resolve the issue

B. Listen to the other side

C. Continue to disagree on the objective

D. Honestly communicate their case/situation

10. The primary objective of a(n) ________ is to assist two feuding parties in coming to a mutually agreeable solution.

A. Negotiator

B. Manager

C. Mediator

D. All of these

11. If a workplace conflict is affecting either your or someone else's performance:

A. Bring it to the attention of a supervisor

B. Contact a private attorney or government agency if you feel the company is not properly handling the situation

C. Document

D. All of these

12. ________ harassment includes any behavior of a sexual nature by another employee that is offensive.

A. Hostile behavior

B. Quid pro quo

C. Sexual

D. Pro bono

13. To address the growing problem of workplace bullying, companies should have a policy regarding:

A. Workplace safety

B. Professional behavior

C. Quality control

D. All of these

14. The ________ conflict-management style is used when the offense is not a big enough deal to upset others

A. Accommodating

B. Avoiding

C. Compromising

D. Forcing

15. When explaining your position in a conflict:

A. Calmly and rationally explain your position along with offering a solution

B. Calmly and rationally explain why your position is correct

C. Get the other party to agree with your position

D. Interrupt the other party if he or she incorrectly states the facts

16. If you file a harassment claim against your employer:

A. The employer does not have to legally follow up on your complaint

B. Tell coworkers what is occurring so that if they are called into the investigation they can support your story

C. Remember that the accused employee does not have rights in the investigation process

D. None of these

17. Retaliation:

A. Should be avoided if your company has an anti-retaliation policy

B. Is recommended when dealing with conflict

C. Is not acceptable workplace behavior

D. Is necessary when working with others

18. Names such as "honey," "sweetie," and "sexy":

A. Are acceptable if the receiver is not offended

B. Cannot be considered harassment

C. Are commonly used, but inappropriate for the workplace

D. Are not considered offensive

19. ________ behavior is when you stand up for your rights, but you do it in a manner that violates others' rights in an offensive manner.

A. Assertive

B. Passive

C. Aggressive

D. None of these

20. The ________ conflict-management style deals with the issue head-on.

A. Facting

B. Facing

C. Direct

D. Forcing

Accepted Answer

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