2. How can one change in a dimension of service management influence the other dimensions? Elaborate on your answer.
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2. How can one change in a dimension of
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- What are the six key components of a service environment and how does each directly impact customer loyalty and satisfaction?XI. You're planning customer support services for Phonic's new smart phone product. Review what you know about your target market and its needs; also think about what Phonic's competitors are offering. Then respond to these three questions about designing and managing services. I. What support services are buyers of smart phone products likely to want and need? II. How can Phonic manage gaps between perceived service and expected service to satisfy customers? III. What post-sale service arrangements must Phonic make and how would you expect these to affect customer satisfaction? Consider how your service strategy will support Phonic's overall marketing efforts1. How can service management improve the quality of product and services? Cite samples or scenarios. 2. How can one change in a dimension of service management influence the other dimensions? Elaborate on your answer.
- Identify TWO (2) methods of service design that can increase service efficiency and limit customer interaction.1. What are the determinants of service quality? 2. Explain the service quality model and each gap of the model. 3. What are prevention, appraisal, and failure (internal and external) costs.