4. (Scenario Based Question) Your response to Dolly's Phone Call "Hello love, my name is Dolly Parsons and I am having problems looking at my account details on this Monzo button app thing on my mobile telephone handset. I really need access to my pension so I can go shopping for groceries. Gosh I really miss the days of visiting a bank and speaking to a person and drawing out my money. (**anxious**) Please help me, I have been trying for 30 mins and I can't open it up and the shops will be closing soon. My grandson has set me up an email address on my new computer, which I have written down - dollyparson45@gmail.co.uk Please help me!" (Write your response to the customer as if you were a COp at Monzo who had just picked up a call from Dolly, for example “Hi Dolly...")

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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4. (Scenario Based Question) Your response to Dolly's Phone Call & "Hello love, my
name is Dolly Parsons and I am having problems looking at my account details on this
Monzo button app thing on my mobile telephone handset. I really need access to my
pension so I can go shopping for groceries. Gosh I really miss the days of visiting a
bank and speaking to a person and drawing out my money. (**anxious**) Please help
me, I have been trying for 30 mins and I can't open it up and the shops will be closing
soon. My grandson has set me up an email address on my new computer, which I
have written down - dollyparson45@gmail.co.uk Please help me!"
(Write your response to the customer as if you were a COp at Monzo who had just
picked up a call from Dolly, for example "Hi Dolly...")
See all of the information you need to write your answer to this question here
Transcribed Image Text:4. (Scenario Based Question) Your response to Dolly's Phone Call & "Hello love, my name is Dolly Parsons and I am having problems looking at my account details on this Monzo button app thing on my mobile telephone handset. I really need access to my pension so I can go shopping for groceries. Gosh I really miss the days of visiting a bank and speaking to a person and drawing out my money. (**anxious**) Please help me, I have been trying for 30 mins and I can't open it up and the shops will be closing soon. My grandson has set me up an email address on my new computer, which I have written down - dollyparson45@gmail.co.uk Please help me!" (Write your response to the customer as if you were a COp at Monzo who had just picked up a call from Dolly, for example "Hi Dolly...") See all of the information you need to write your answer to this question here
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