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- Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective. A. Number of improved products B. Time from packaging to delivery or display C. Production costs D. Number of customer suggestions E. Sales mix revenues F. Number of repeat customersWhich of the following would be considered when preparing a company's sales forecast? Anticipated Advertising General Economic Expected Competitive A. B. C. D. E. Campaigns Yes Yes Yes Multiple Choice Yes No Choice A Choice B Choice C Choice D Choice E Trends Yes No No Yes No Actions No Yes No Yes YesJalancu Juviai u The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact C. Unit product cost d. Cost per distribution channel e. Suggestions per employee f. Warranty repair costs Consumer satisfaction (from surveys) Cycle time for solving a customer problem Strategic job coverage ratio j. On-time delivery percentage k. Percentage of revenues from new products 2. Select an additional measure that would be appropriate for each of the four perspectives. Contribution margin by product ▾ Number of complaints Number of accidents per month Hours of continuing education provided per month g. h. i. Financial Customer Customer Internal business process Financial Financial Learning and growth Learning and growth…
- Required: For each business analytics task, identify the correct step in the SOAR analytics model. Business Analytics Task STAN Deciding which data to use in the analysis Running a statistical analysis to evaluate the impact of advertising on sales of targeted products Extracting data from blogs to analyze consumer sentiment regarding Verizon wireless service Communicating current customers' key characteristics to management Analyzing how profits will change if taxes on Chinese-sourced products increase in the coming year Asking which vendor is most reliable based on past performance SOAR Analytics Model ComponentClassify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Number of new products introducedWhich of the following describes the best way to build/create a balanced scorecard? O a. Step 1. Create a strategy map that captures the company's strategy and shows the cause-and-effect relationships (links) between different parts of the strategy. Step 2. Define performance measures in each of the 4 perspectie or categories of the Balanced Scorecard based on the strategy map O a. Step 1. Examine best practices for "Key Performance Indicators' used by Fortune 500 companies. Step 2. Use all of the measures which are used in the "best practice" examples. O a Step 1. List all possible performance measures that the compaury could cse Step 2. Put each measure into ane of the 4 perspectives" or categories of the Balanced Scorecard.
- Per given item (A to P), Identify if it is under Financial Perspective, Customer Perspective, Learning Perspective or Internal Perspective The following items are connected to one of the four perspectives on the balanced scorecard: A. Revenue B. Inventory C. Employee satisfaction D. Customer satisfaction E. Market share F. Cycle time G. Orders M. Net Income H. Asset value N. Resource Allocation . Customer retention J. Employee education K. Quality contral L Brand strength O. Employee turnover P. Cash FlowClassify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Customer satisfaction indexPLEASE ANSWER ALL OF THE ITEMS TRUE OR FALSE 13. To create the Balanced Scorecard, first measures are identified and then translated into objectives.14. One valuable measure for the customer perspective of the Balanced Scorecard is market share.15. The learning and growth perspective of the Balanced Scorecard evaluates the profitability of the strategy.
- QUESTION 1 For each of the balanced scorecard targets listed below, identify the matching perspective: Organizational learning and growth, Internal business processes, Customer, Financial. - A. B. C. D. Customer satisfaction survey improves to 4.5/5 - A. B. C. D. Customer retention is held above 70% - A. B. C. D. Customer hold time average below 2 minutes - A. B. C. D. Percentage of on time delivery over 95% - A. B. C. D. Employee turnover of below 20%. - A. B. C. D. Average employee training hours of over 20 per year. - A. B. C. D. Return on investment…1. Which of the following statements is true? O a Qualitative rescatch methods may enable marketers to understand the non-conscious responses of consumers through atking, indirect questions O b. In farket research, sample indicates all of the existing: consumers of a company, which the marketers are interested in understanding O c product, price, place and public indicate the 4 Ps of marketing O d Unlike qualitative research methods, quantitative research methods provide insights on managerial problems, but do not guide marketers towards taking a final course of action on the problems. 2. Which of the below statements indicates a product-oriented business definition? O 2. A social media platform: To give people the power to share and make the world more open and connected O b. A luxury hotel: We sell out-of-the-world experiences to our guests: O c. A shoe manufacturer: We manufacture affordable and long-lasting shoes for all: O d. A crowdfunding platform: "To help bring creative…Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Sales returns