FIGURE 12-1 The trade-off between quality and cost Total cost Cost of poor quality Process cost Optimal solution Percentage of defects produced

Practical Management Science
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Author:WINSTON, Wayne L.
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Chapter2: Introduction To Spreadsheet Modeling
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Figure 12–1 presents a conceptual picture of the trade-off between process cost and the costs of losses due to poor quality. What are the costs of poor quality and what difficulties might arise when attempting to measure these costs?

FIGURE 12-1
The trade-off between
quality and cost
Total cost
Cost of poor quality
Process cost
Optimal solution
Percentage of defects produced
Transcribed Image Text:FIGURE 12-1 The trade-off between quality and cost Total cost Cost of poor quality Process cost Optimal solution Percentage of defects produced
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