Immediate Work Element Time (Sec.) Predecessor(s) (A) Greet patient and take prescription 40 (B) Check patient information on system 45 A (C) Gather compounding materials 55 A (D) Perform compounding 55 (E) Package and label 65 D (F) Instruct patient on use 40 B (G) Collect payment 25

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Quick Stop Pharmacy is a small family-owned drug com-
pounding business in Portland Oregon that is trying to
perfect its customer service operations. John Suleiman, the
owner wants to maximize the productivity of his staff as well
as serve customers well. One area of concern is the drive-
thru operation during the 7:30–8:30 morning rush hour.
The process of fulfilling an order is as follows:

a. If all the steps are handled by one employee, how many
patients could be served per hour?
b. If James wants to process 30 patients per hour, how many
employees will he need?
c. How many stations are required using the longest work
element decision rule?
d. Using the solution developed in part c, which station is
the bottleneck and how large is its capacity cushion?

Immediate
Work Element
Time (Sec.) Predecessor(s)
(A) Greet patient and take prescription
40
(B) Check patient information on system
45
A
(C) Gather compounding materials
55
A
(D) Perform compounding
55
(E) Package and label
65
D
(F) Instruct patient on use
40
B
(G) Collect payment
25
Transcribed Image Text:Immediate Work Element Time (Sec.) Predecessor(s) (A) Greet patient and take prescription 40 (B) Check patient information on system 45 A (C) Gather compounding materials 55 A (D) Perform compounding 55 (E) Package and label 65 D (F) Instruct patient on use 40 B (G) Collect payment 25
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