Overbooked: The Housekeeping Perspective It is no secret that in all hotels, the director of housekeeping must be able to react quickly and efficiently to any unexpected circumstances that arise. Stephen Card, executive housekeeper at the Regency Suite Hotel, usually starts his workday at 8:00 A.M. with a department meeting. These morning meetings help him, and the employees, to visualized their goals for the day. On his particular busy day, Card arrives at work and is told that three housekeepers have called in sick. This is a serious challenge for the hotel because it is overbooked and has all of its 400 rooms to service. Question: What should Stephen Card do to maintain standards and ensure that all the guest rooms are serviced?

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Overbooked: The Housekeeping Perspective
It is no secret that in all hotels, the director of housekeeping must be able to react quickly and
efficiently to any unexpected circumstances that arise. Stephen Card, executive housekeeper
at the Regency Suite Hotel, usually starts his workday at 8:00 A.M. with a department meeting.
These morning meetings help him, and the employees, to visualized their goals for the day. On
his particular busy day, Card arrives at work and is told that three housekeepers have called in
sick. This is a serious challenge for the hotel because it is overbooked and has all of its 400
rooms to service.
Question:
What should Stephen Card do to maintain standards and ensure that all the guest rooms are
serviced?
Transcribed Image Text:Overbooked: The Housekeeping Perspective It is no secret that in all hotels, the director of housekeeping must be able to react quickly and efficiently to any unexpected circumstances that arise. Stephen Card, executive housekeeper at the Regency Suite Hotel, usually starts his workday at 8:00 A.M. with a department meeting. These morning meetings help him, and the employees, to visualized their goals for the day. On his particular busy day, Card arrives at work and is told that three housekeepers have called in sick. This is a serious challenge for the hotel because it is overbooked and has all of its 400 rooms to service. Question: What should Stephen Card do to maintain standards and ensure that all the guest rooms are serviced?
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