Suppose a call center has three levels of employees—respondent, manager, and director. An incoming telephone call must first be allocated to a respondent who is free. If the respondent cannot handle the call, the call must be escalated to a manager. If the manager is occupied, then the call should be escalated to a director. Design your own classes and data structures for this problem. Implement a method dispatchCall() that assigns a call to the first available employee.

Suppose a call center has three levels of employees—respondent, manager, and director. An incoming telephone call must first be allocated to a respondent who is free. If the respondent cannot handle the call, the call must be escalated to a manager. If the manager is occupied, then the call should be escalated to a director. Design your own classes and data structures for this problem. Implement a method dispatchCall() that assigns a call to the first available employee.

Microsoft Visual C#

7th Edition

ISBN:9781337102100

Author:Joyce, Farrell.

Publisher:Joyce, Farrell.

Chapter10: Introduction To Inheritance

Section: Chapter Questions

Problem 20RQ

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Suppose a call center has three levels of employees: respondent, manager, and director. An incoming telephone call must first be allocated to a respondent who is free. If the respondent cannot handle the call, the call must be escalated to a manager. If the manager is occupied, then the call should be escalated to a director. Design YOUR OWN classes and data structures for this problem. Implement a method dispatchCall() that assigns a call to the first available employee.
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