Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 1, Problem 18P
Summary Introduction
Interpretation:company provided more value added.
Concept introduction:
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Briefly describe a service of your choice. Offer two recommendations for how the company/service provider in your example could manage the characteristics of services to create more value for its customers.
1. A hotel tries to reduce the perishability of its services by selling last minute inventory at a highly discounted price. This technique presents threats to a company’s:
A. Brand image
B: Variability of services
C: Relationships with suppliers
D: Human resources turnover
2. Sometimes, hotel and airline companies upgrade guests to higher-end services. For such services, there are not a lot of word-of-mouth, reviews, or pictures available. For example, a hotel may upgrade a guest who paid for a regular room to a suite in order for the guest to experience an upscale product that the customer does not purchase often, but may purchase in the future. This situation, where a guest may experience an unfamiliar upscale service for the first time, is likely to result in a __________ in the __________ of services.
A: increase, intangibility
B: reduction, intangibility
C: reduction, variability
D: increase, variability
3. In hospitality and travel industries, customers and frontline…
Differentiate in detail the three options from the perspective of customer service. Which do you believe will provide the best level of service? Why?
Chapter 1 Solutions
Practical Operations Management
Ch. 1 - Prob. 1DQCh. 1 - Prob. 2DQCh. 1 - Prob. 3DQCh. 1 - Prob. 4DQCh. 1 - Prob. 5DQCh. 1 - Prob. 6DQCh. 1 - Prob. 7DQCh. 1 - Prob. 1PCh. 1 - Prob. 2PCh. 1 - Prob. 3P
Ch. 1 - Prob. 4PCh. 1 - Prob. 5PCh. 1 - Prob. 6PCh. 1 - Prob. 7PCh. 1 - Prob. 8PCh. 1 - Prob. 9PCh. 1 - Prob. 10PCh. 1 - Prob. 11PCh. 1 - Prob. 12PCh. 1 - Prob. 13PCh. 1 - Prob. 14PCh. 1 - Prob. 15PCh. 1 - Prob. 16PCh. 1 - Prob. 17PCh. 1 - Prob. 18PCh. 1 - Prob. 19PCh. 1 - Prob. 20PCh. 1 - Prob. 21PCh. 1 - Prob. 22PCh. 1 - Prob. 1.1QCh. 1 - Prob. 1.2QCh. 1 - Prob. 1.3QCh. 1 - Prob. 2.1QCh. 1 - Prob. 2.2QCh. 1 - Prob. 2.3QCh. 1 - Prob. 3.1QCh. 1 - Prob. 3.2QCh. 1 - Prob. 3.3QCh. 1 - Prob. 3.4Q
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- what the answer or solution based on the question?arrow_forwardDoctor J. is considering purchasing a new blood analysis machine to test for HIV; it will cost $60,000. He estimates that he could charge $25.00 for an office visit to have a patient's blood analyzed, while the actual cost of a blood analysis would be $5.00. What would be his profit if he were to perform 5,000 HIV blood analyses?arrow_forwardDetailed information about any logistic company and the product or service it provides. The location and structure. The owners and their goals.arrow_forward
- A manufacturing company has entered into a new contract with a major supplier of raw materials used in the manufacturing process. Under the new arrangement, called vendor managed inventory, the supplier manages its raw material inventory inside the manufacturer’s plant, and only bills the manufacturer when the manufacturer consumes the raw material. How is this likely to affect the manufacturer’s inventory turnover ratio?arrow_forward19) What is the EBM, if total basic employment is 128,500 and total employment is 350.000? 20) What does the EBM indicate in question 19? 21) Based on question 19, If the population is 798,112, what is the PER. 22) What does the PER indicate?arrow_forwardThe annual sales of Crimson Pharmacy are expected to be given by S = 2.5 + 0.4t million dollars t years from now, whereas the annual sales of Cambridge Pharmacy are expected to be given by S = 1.2 + 0.8t million dollars t years from now. When will Cambridge's annual sales first surpass Crimson's annual sales?arrow_forward
- Draw a goods and services spectrum, and determine where to place the following products along the spectrum: a nightclub, a new motorcycle, a designer shoe store, an Internet search engine, a new snowboard, and a photography class. Keep in mind that there are rarely items that are true goods or true services. What are the reasons for your choices? (Be sure to defend your choices.) Goods-------------------------------------------------------------------Servicesarrow_forwardA bank is considering two alternatives for handling its projected number of service calls in the next decade (you should consider this as one period). If the bank sets up its own service call center in the U.S., the fixed cost is estimated to be $2,400,000.00, and the variable cost is calculated to be 25 cents per call. If the call service is outsourced to a foreign company, the fixed cost would be $120,000.00, and the unit charge would be 45 cents per call. In the following calculations, monetary values should be in dollars and have 2 decimal places, and volumes of calls should be rounded up to whole numbers if necessary. (a)[2] What is the break-even number of service calls?arrow_forwardYou are the Operations Manager of the UBSC which has an artificial soccer pitch. The club closes at 4 p.m. on Saturday. A community soccer club approaches you and asks to hire it from 4 p.m. until 6 p.m. If the pitch is open for public use you must provide staff, which will cost $30 per hour. What price should you charge for the hire and what are your business considerations?arrow_forward
- The annual sales of Crimson Pharmacy are expected to be given by S = 2.3 + 0.5t million dollars t years from now, whereas the annual sales of Cambridge Pharmacy are expected to be given by S = 1.2 + 0.9t million dollars t years from now. When will Cambridge's annual sales first surpass Crimson's annual sales?years from nowarrow_forwardWhat is the importance for BreadTalk Group to increase the profitability of its bakery division, specifically with regard to its BreadTalk brand?arrow_forwardService is often differentiated from products and the four (4) distinct service features that distinguishes service from products are: simultaneity, heterogeneity, heterogeneity, and perishability.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.