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Barriers Of Transactional Trust

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Transactional Trust

Confidence and trust are a prerequisite for any successful trading business entity and more so for secure electronic trading. According to Lawrence & Tar (2010), trust is a problem that is even more present when it includes transaction that are not physical. In virtual trading, the identities and geographical locations of buyer and sellers are often unknown, there is no real-time visual or oral interaction, no real time physical exchange of goods and services for money between buyer and seller.

Language

According to Lawrence & Tar (2010), socio-cultural barriers to information and the internet are numerous and language is one of them. Therefore representing an important hindrance to e-Commerce adoption. Developing …show more content…

It is believed that the absence of a proper Information Technology education is one of the reasons why the value of acquiring a computer and internet connection in order to participate in e-Commerce is not appreciated.

Payment System

According to Lawrence & Tar (2010), the efficiency and ease of use of the payments system adopted in a specific area can promote or hinder the development of e-Commerce.

Logistics

Lawrence & Tar (2010) also states that without an efficient system in place, logistic infrastructures among others, the main purpose of e-Commerce would be defeated. To adopt e-Commerce, developing countries will require a drastic upgrade from the prevailing archaic logistic and transportation infrastructures to efficient structures that can support timely and efficient delivery of goods and services.

8.6 Perception of e-Commerce
According to Hagen (2014), e-Commerce despite its growth is still in its early stage in South Africa. Its growth is slowed down by the hesitation from some consumers who have expressed some concerns about e-Commerce. Hagen states that consumers are concerned with delivery costs which are too high. Consumers rather prefer to go and buy physically instead of spending a lot of money on delivery charges. According to a survey performed by Hagen (2014), the common feeling is that a credit card is needed in order to purchase only which prevents consumers from even proceed to payment gateways

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