Explain what it means to have a duty of care in own work role.
To have a duty of care means to be accountable for the children and young people in our care by e.g. exercising authority, managing risks, working safely, safeguarding children and young people, monitoring own behaviour and conduct, maintaining confidentiality, storing personal information appropriately, reporting concerns and allegations, making professional judgements, maintaining professional boundaries, avoiding favouritism, maintaining high standards of conduct outside the professional role.
Explain how duty of care contributes to the safeguarding or protection of individuals.
Our duty of care does contribute greatly to the safeguarding of children and young
…show more content…
We can manage such risks by implement policies and codes of practice, act in individual’s best interests, foster culture of openness and support, being consistent, maintaining professional boundaries and following systems for raising concerns.
Explain where to get additional support and advice about conflicts and dilemmas.
As practitioners working with children and young people we should know the limits of our roles and not do or say anything outside of this. It is important that we know who to go to if we need advice in case we find ourselves in a situation that we are not comfortable with. Line manager will tell us who else we can talk to if they are not available.
We should always seek advice from our line manager in relation to dilemmas in our work
Describe how to respond to complaints
In order to respond to complaints, it is important to be aware of any existing comments and complaints procedures in accordance with agreed ways of working
Comments and complaints can be made by the children and young people we work with, colleagues, families or anyone who feels there is something wrong that needs to be addressed. Many people, especially the individuals we support, do not know how to make comments or complaints. Some individuals will feel uncomfortable about making complaints as they do not want to cause trouble and they do not want to risk services being reduced or removed.
It is therefore important that you
1.Understand the principles of inter-professional working within health and social care or children and young people’s setting.
2.2 Describe with examples the importance of recognising and responding to concerns about children and young people’s development
Complains are not very nice to deal with buy in care work it happened are we have to solve the problem asap. All small complains can be said to staff and then carer try to solve the problem. If not she/he may need to report problem to senior carer or manager, which has obligation to deal with it. Very important complain must be in writing and reported to manager which has to solve the problem. All related to care home policies and procedures.
A duty of care is the requirement that all health and social care professionals, and organisations providing health and care services, must put the interests of the people who use their services first. They also have to do everything in their power to keep people safe from harm. People have a right to expect that when a professional is providing support, they will be kept safe and not be neglected or exposed to any unnecessary risks. The expression is that we ‘owe’ a duty of care to the people we work with. ‘Owe’ is a useful word to describe the nature of the duty of care because it is just like a debt. It is something that you must pay as a part of choosing to become a
It has been debated that children and families have received poor service because of the failure of professionals in understanding each other’s roles or working together in a multi-disciplinary
I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This
Whilst promoting independence and choice is key to good working practice maintaining a safe and secure environment is also important. Processes to allow risks to be taken include Planning, risk management; monitoring and recording of outcomes by not allowing risks to be taken consequently can lead to institutionalisation and an increase in dependence.
Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an
By following good practise I proved appropriate care, and I fi didn’t individuals would suffer. Communication is very important when working with young children as they need to be able to understand simple instructions and want to be able to listen and communicate back to you. Communication does not involve just speaking but also listening,
2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.
Communication is very important to meet the needs of children, with families and other members of staff on a daily basis to ensure effective team working. It also ensures any health and safety issues are recognised and reported. People communicate with each other for different reasons;
Duty of care is defined as ‘legal obligation to take reasonable care to avoid causing damage’. Duty of care in my role at work includes keeping the children safe and away from harm at all times whilst under my care but also to allow them to take risks and
Principles for implementing duty of care in health, social care or children’s and young people’s settings
This is a requirement that a person acts towards others and the public with the watchfulness, attention, caution and prudence that a reasonable person in the circumstances would use. If a person 's actions do not meet this standard of care, then their actions may be considered negligent, and any damages resulting may be claimed in a lawsuit for negligence. Professional workers owe a specific duty of care to all vulnerable people with whom they work. The standard of conduct and behaviour expected of people in their professional role is higher than for other people because of the professional training they have received and the level of responsibility they assume.
It is important to ensure that there is a fair, open and honest culture around complaints so that people feel confident in bringing concerns to the attention of the service provider without fear of retribution.