ILM M3:02, M3:03, M3:04

They must have a strong quality system, if not, strengthen its productive processes in order to standardize and get certification.

To complete this part of the project, download this form to your computer, save it with a different file name using your last name and the assignment name, and type your submission directly in the space provided below. Do not change any aspect of the formatting, arrangement, or layout of this form. In the space below, provide the information indicated.

The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.

Precisely some of the characteristics are generally based on the main levels of quality assurance such as with accuracy, accessibility, comprehensiveness, consistency.

CMS has a standard approach when it comes to quality measures that it uses in its quality measures.

According to the International Organisation for Standardisation “Quality assurance is a set of activities intended to establish confidence that quality requirements will be met” (Praxiom, 2011)

There are 2 parts to this assignment; Part One will be responding to a variety of different writing prompts relating to the topics and objectives of the course. This part of the assignment should be completed one week at a time. There are 3-4 prompts associated with each of the first 5 weeks of class. You will not turn this assignment in until week 7, but there are specific DQ’s

Quality Objectives - The quality objectives define measurable goals relative to the company's quality management system. Requirements on the quality objectives are in ISO 9001:2008 section 5.4.1.

One of my personal commitments is to be surrounded with only good, passionate, and positive people who make me feel happy. The main business of business is to connect with – and add value to – people. That’s such an extremely important point to remember as you build out your career – and craft a richly rewarding life. It is important to lead a happy and meaningful life. Business really is all about people. An enterprise is nothing more than a human venture that brings people together around some marvelous dream that inspires them to express the fullest of their talents and contribute rich value to those they serve. With all the technology, disruption, competition, and transition in the business world today, a lot of us have forgotten that the whole game is about relationships – and human connections. With the pace people work at, it’s easy to sacrifice relationships in pursuit of results. But the irony is that the stronger the bonds between you and your teammates – as well as with the

It is generally accepted that standards should be based on agreed up achievable level of performance considered proper and adequate for specific purposes. The standards can be established, developed, reviewed or enforced by variety of

Merriam Webster defines quality as a degree of excellence, or a distinguishing attribute. Managers strive for excellence in the workplace to improve customer satisfaction, increase the output in manufacturing while minimizing defects, as well as making the company more profitable. There are several different management systems or methodologies available for businesses to use, but the Balanced Scorecard and the Malcolm Baldrige Performance Excellence Program is the most common and widely used in the United States.

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

An operation needs to perform checks in order to ensure that the product or services are up to the standards that are put in place. This can also be known as inspection which are activities for measuring, testing the characteristic of the services provided by the bank to ensure that they are in conformity with standards. The operation manager needs to ensure that things are done right all the time (Caplen 1990). This process involves three decisions see appendix 2

What quality programs, such as continuous improvement, has the company implemented to address quality in their operations?

ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)