Case Study 5.1 the First Audit Essay

The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.

These are the day to day quality standards of the organisation where detailed analysis of quality is measured.

The purpose of this section is to identify the documentation that will be used for ensuring quality.

ISO 9001 is built upon 8 fundamental principles of Quality Management which include a few of its many requirements.

ISO 9001 is built upon 8 fundamental principles of Quality Management which include a few of its many requirements.

2. ISO 14001 is a set of standards that govern how a company designs service processes.

Quality Management System Development and Implementation, where we identify necessary procedures based on client- and product-specific needs and develop and deploy customized standard operating procedures (SOPs)

Three types of quality systems for the project will use in the key assignment are the following along with a brief definition and example of each system.

A quality management system represents a specific implementation of quality concepts, standards, methods, and tools, and is unique to an organization.

The Evaluation and Quality Assurance category ensures that evaluation and improvement processes are made available to staff, and to users as required. The Laboratory management shall establish an internal audit of the quality management system.

19.   Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE

Quality management is an integrative management philosophy aimed at the continuous improvement of performance of processes, products and services to achieve and exceed customer needs and expectations. It is a way of managing the whole business process to ensure complete customer satisfaction at every stage, internally and externally’. It transforms an organizational status to a world-class level and helps organizations achieve excellence. It has evolved as a management paradigm to improve organizational effectiveness competitiveness and

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

There are four areas within the Quality Management Cycle necessary to achieve desired results. Quality assurance (QA) encompasses operational and strategic planning including self-evaluation and pre-assessment. This process ensures that standards and regulation are met through the development of methods that will help to ensure compliance. This process will require the establishment and communication of standards and identifying the necessary metrics which will allow the monitoring of performance as well as standards compliance. Quality improvement (QI), is the part of the process that helps to identify areas in which opportunities for improvement can be made. Gaps are then prioritized and analyzed in order to develop a course of action that can address said shortfall. Monitoring/quality

ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)