In order for public and private organizations to exploit and manage knowledge in their daily processes and integrate knowledge management in their strategic planning, the managers of the organizations must know the actual meaning of knowledge. Right now, the three-knowledge management models being used in organizations are Nonaka and Takeuci’s (knowledge spiral), Firestone and McElroy’s (knowledge life cycle) snowden’s (Cynefin Model) (Heaidari, Khanifar & Moghimi, 2011).
The first two models are based on justified true premise and Popperian framework respectively, which are assumptions (Jamaluddin & Khalifa, 2012). None of the three models is capable of providing a real world scenario for knowledge process illustration with a good explanation of how it works (Milovanović, 2011). If organizations continue using the current knowledge management models they will only describe how knowledge process works but it will not be easy to evaluate the models or even determine their usefulness in both private and public organizations. I propose to fill this gap by developing a better end-to-end model for better knowledge management process (Jamaluddin & Khalifa, 2012).
Background of the Problem
After observing most organizations I have realized how their planning is similar to a ritual rain dance; the dance has no impact on succeeding weather, but the dancers belief it does. It appears to me that the instructions followed in strategic planning in most organizations are aimed at
The twelve Knowledge Management Principles are aimed at leading individuals to apply key Army principles to their decisions and incorporate them into the actions that they undertake. Out of these twelve principles, the two that appear to be the most critical would be the first and third principles, which apply to the training of leaders, managers, and champions on knowledge management principles and creating an environment in which collaboration can occur on the basis of knowledge management.
This chapter describes what is knowledge management in details as well as what is the factors of implementing knowledge management which are implementing best practices, network expansion, systematic information system infrastructure, good organizational culture, senior management leadership and commitment and trustworthiness of teamwork.
Through our examination of Hislop (2013) and other supporting material during this class, we have discovered the characteristics and nature of knowledge management strategy. Using my organization as a back drop it has become clear the one does not merely undertake a knowledge management program and expect success. Instead, it requires a thorough examination of the organization, essential knowledge, key roles, policies, politics, available technology
This chapter reviews the related literature on knowledge management. It is divided into five main sections. The first section presents conceptual framework for the study elucidating key concepts of the study. The second section discusses the theoretical framework where key theories informing the study are discussed. In this section knowledge management theories and models are discussed and linked to the study. Section three reviews a critical review of the existing literature on the subject of knowledge management. In this section empirical studies are interrogated and critiqued to identify important variables which are relevant in this study. The current international knowledge coordination systems and knowledge management best practices will be evaluated. The literature review ends with a discussion of knowledge management critical success factors (knowledge enablers) related to the objectives of this study. The need for top management commitment in knowledge management processes is examined. The effect of organizational
The superior capabilities of knowledge management systems provide an opportunity for the business to engage the most effective components and recognize the importance of communication to make informed, accurate decisions (McGrath, 2001). This system can organize the company’s knowledge resources, knowledge obtaining, organizing, and applying to make a sound routine the will enforce effectiveness (Niu, 2008). The dynamic function of knowledge management to create, capture, and apply knowledge to achieve an organization’s objective will allow them to be more profitable and successful (Zucker, 1986). In addition to increasing profits, the system can be also used to reduce costs and enhance research and development (DeTienne & Jackson, 2001). With all of these advantages, it would be wasteful for a company to not employ knowledge management. As seen in the Discovery Communications, Inc. example, the company can attribute their new productivity levels and increase in ease of securing documents to the knowledge management system that put into place by Carefree Technology. Like Discovery Communications, Inc., knowledge management is so popular today because companies can collect, process and share knowledge to ignite employees ' creativity which in turn will make the business grow. Wenhong and Jianhua (2009) explained the core of knowledge management is to convert company’s knowledge resources into an increased company
While Knowledge Management (KM) is important in any business however, there is no real agreed upon definition. KM is a concept that includes the
Without formal planning, a company might misunderstand its purpose, the focus of the business will be unclear to managers, and resources will wasted. “…the sum total of the organization’s effort might yield suboptimal results or outcomes or yield optimal results that do not directly or indirectly contribute to the organization’s purpose for existence” (Simerson, pg. 2). With this mind, it becomes clear why it is so important for businesses to come up with the right strategic plans, which lead to creating the right tactical plans, which lead to creating the right operational plans, so that the goals that have been set by the strategic plans can be
Knowledge is defined as “an understanding and one that gains knowledge through experience, reasoning, intuition and learning” (Cong, & Pandya, 2003, p. 2). Individuals can inflate their knowledge when they share their knowledge with others, and when knowledge is combined with other people’s knowledge they will begin to build new knowledge. It is also considered as a mixture of values, experience, background information, grounded intuition and authority insight that offers a framework and environment for integrating and gauging new information and experiences. It “is applied in the minds of knowers and in organizations, where it is often embedded not only in documents or repositories but also in organizational routines, processes, practices and norms” (Cong, & Pandya, 2003, p. 2).
The second aspect of the paper will discuss the successful knowledge management system implemented at the Indian IT giant, Infosys Limited. The paper will review how Infosys implemented their KMS along with presenting several early challenges the firm confronted, and the measures it took to combat these challenges.
The problem for this dissertation study test the challenges associated with creating, capturing and sharing knowledge. Doda (2017) describes this method as knowledge management. This method uses a critical goal of improving learning and performance in an organizational framework. Knowledge management as theory and a model was improved by Dalkir in 2005 (Atieh & Somayeh, 2017).
With the benefit of hindsight, it is apparent that in the knowledge era, creating and leveraging knowledge is the business of business. By all available measures, the stock market is already providing handsome rewards to companies that successfully leverage their knowledge--a phenomenon that will almost surely grow in significance as knowledge-based organizations increase in size and number. A number of firms are anticipating this and looking to knowledge management to enhance, measure, and manage the knowledge of their employees and organizations more effectively.
Knowledge management is defined by Sallis and Jones (2002), as “a systemic method for managing individual, group and organisational knowledge using the appropriate means and technology”. In short, it involves various fields of expertise in achieving organisational objectives by making the best use of knowledge at the same time.
Since the mid-1990s, knowledge management has become increasingly significant for business managers and companies. ‘It is broadly accepted that systematic knowledge management is tightly linked with gaining and sustaining competitive advantage.’ (Bogner & Bansal, 2007, p658-6 as cited in Hislop, 2009, p1) The definition of knowledge management is various because of the wide range of this concept and its complexity (Al-Hawamdeh, 2003). For example, the broad definition provided by McAdam and McCreedy (2000, p155 as cited in Hislop 2009, p53) note that: ‘KM relates to the management of anything classified as knowledge’ Furthermore, Hislop (2009, p59)
Call, D. (2005). Knowledge management - not rocket science. Journal of Knowledge Management. (April) p.19-30. [Online]. Available from: http://www.emeraldinsight.com.ezproxy.staffs.ac.uk/doi/abs/10.1108/13673270510590191 [Accessed: 20 November 2016].
Knowledge can be viewed and approached in different ways. Personal, social, artefact, framework are some of the approaches of knowledge management. In today’s world the ability to manage knowledge is very crucial, more so in organisations where proper knowledge management can lead to growth and profits (King, 2009).