c) If the firm operates 8 hours per day, 6 days per week, the weekly capacity of the work cell with the second machine at workstation 2 is 24 units (enter your response as a whole number).
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- Explain what are the most common measures of system performance in a queuing analysis in operations strategy ?L. Winston Martin (an allergist) has an excellent system for handling his regular patients who come in just for allergy injections. Patients arrive for injection and fill out a name slip, which is then placed in an open slot that passes into another room staffed by one or two nurses. The specific injections for a patient are prepared, and the patient is called through a speaker system into the room to receive the injection. At certain times during the day, patient load drops and only one nurse is needed to administer the injections. Let’s focus on the simpler case of the two—namely when there is one nurse. Also, assume that patients arrive in a Poisson fashion and the service rate of the nurse is exponentially distributed. During this slower period, patients arrive with an interarrival time of approximately three minutes. It takes the nurse an average of two minutes to prepare the patients’ serum and administer the injection.a. What is the average number you would expect to see in Dr.…With a 10% availability buffer, a contact centre has been handling 900 consumers per day. Customers have shown dissatisfaction with the amount of time it takes for their call to be replied. How much additional space is needed if the call centre manager wishes to double the capacity cushion?
- Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved. 1 Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with the patient. Based on conversations with staff members at the clinic, you have obtained the following information on the process: • It takes about 5 minutes for a customer to fill out the paperwork. • Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a…The Avis Company is a car rental company and is located three miles from the Los Angeles airport (LAX). Avis is dispatching a bus from its offices to the airport every 3 minutes. The average traveling time (a round trip) is 27 minutes. a. How many Avis buses are traveling to and from the airport? Note: Round your answer to the nearest whole number. Number of Avis buses b. The branch manager wants to improve the service and suggests dispatching buses every 1.0 minute. She argues that this will reduce the average traveling time (a round trip) to 4.0 minutes. Is she correct? If your answer is negative, then what will the average traveling time be? average traveling time is minutesL. Winston Martin (an allergist) has an excellent system for handling his regular patients who come in just for allergy injections. Patients arrive for an injection and fill out a name slip, which is then placed in an open slot that passes into another room staffed by one or two nurses. The specific injections for a patient are prepared, and the patient is called through a speaker system into the room to receive the injection. At certain times during the day, patient load drops and only one nurse is needed to administer the injections. Use Exhibit 712. Let's focus on the simpler case of the two-namely, when there is one nurse. Also, assume that patients arrive in a Poisson fashion and the service rate of the nurse is exponentially distributed. During this slower period, patients arrive with an interarrival time of approximately 3 minutes. It takes the nurse an average of 2.50 minutes to prepare the patients' serum and administer the injection. a. What is the average number of patients…
- To meet holiday demand, Penny’s Pie Shop requires a pro-duction line that is capable of producing 50 pecan pies perweek, while operating only 40 hours per week. There areonly four steps required to produce a single pecan pie withrespective processing times of 5 minutes, 5 minutes, 45 min-utes, and 15 minutes.a. What should be the line’s cycle time?b. What is the smallest number of workstations Penny couldhope for in designing the line considering this cycletime?c. Suppose that Penny finds a solution that requires onlyfour stations. What would be the efficiency of this line?A national restaurant chain has just opened a sit-down location at Chicago’s O’HareInternational Airport. Next to the sit-down location, it has also established a “to-go”section where travelers can purchase pre-made sandwiches and salads, as well as drinksand snacks. Which dimension of the customer utility function is particularly emphasizedwith the “to-go” section?a. Performanceb. Fitc. Priced. TimingA call center has been serving 900 customers per day, with a 10% capacity cushion. There have been complaints about the length of time customers have to wait before their call is answered. If the manager of the call center wants to double the capacity cushion, how much extra capacity is needed?
- Avis Company is a car rental company that is located three miles from the Los Angeles airport (LAX). Avis is dispatching a bus from its ofi ces to the airport every 2 minutes. The average traveling time (round-trip) is 20 minutes.a. How many Avis buses are traveling to and from the airport?b. The branch manager wants to improve the service and suggests dispatching busesevery 0.5 minutes. She argues that this will reduce the average traveling time from theairport to Avis ofi ces to 2.5 minutes. Is she correct? If your answer is negative, thenwhat will the average traveling time be?130) please please help me with this! Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods, about 106 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve, on average, about 162 customers per hour. Use Exhibit 4.6. Furthermore, the owners anticipate that in one year their demand will double as long as they can provide good service to their customers. a. Currently, during these nights, are they in the zone of service, the critical zone, or the zone of nonservice? EXIBIT IS THE PICTURE ADDED O Critical zone O Zone of service O Zone of nonservice b. Next year, after demand doubles, what must the service capacity increase to (at minimum) to stay out of the critical zone?Note:…. The School of Dentistry at Penn provides general dental care to residents of Philadelphiaon a walk-in basis. Upon arrival, customers first provide health-relevant informationsuch as personal health records and insurance provider to a receptionist who entersthe information into the computer system for the dentist to see. A dental assistant thentakes an X-ray of the patient. A dentist then performs the checkup and discusses anyissues with the patient. Depending on the day, patients might have to wait at any of theseresources. This concludes the process. Draw a process flow diagram of this process.