Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 1, Problem 5CQ
Summary Introduction
To determine: Whether the given statement is yes or no.
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Students have asked these similar questions
Which of the following explains how Best Buy adds value by acting as a distributor for electronics, when people can
go to liger Direct or Newegg.com and cut out the middle
a) Best Buy adds value by providing time utility. Consumers can get in, find what they need, and get out. To
that end. a drive-through
concept is currently being
developed.
h) Best Buy adds value by providing service utility. It's employees help customer choose the model best suited
for them by giving them tips and explaining things to them, allowing customers to make informed decisions
Best Buy has a stranglehold on the market because their salespeople are paid hourly, not on commission
Consumers like low pressure environments.
) d) Best Buy adds value by providing place utility. People can come in and physically interact with the
electronics they are considering for purchase. Sometimes this makes all the difference between *Tust
looking" and "sold »
Which of the following could a retailer of flat screen televisions offer as supplementary services?
Financing
Installation
In-home consultation
After-sales service
All of the above
Which of the following types of value are NOT provided by services?
Time
Experiential
Place
Problem generating
Form
Which of the following can NOT be classified as a consumer service?
Architecture
Telecommunications
Restaurant
Football match
Airline
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Make a reflection about this topic given maximum of 300-400 words. Topic: Service Qualityarrow_forwardHow is convenience ensured in a business operation? Relate with an examplearrow_forwardOne of the following is not an element in the primary activities of a value chain? Inbound logistics Outbound logistics Service all of above None of thesearrow_forward
- Why is a managerial decision that needs to be made on the desired value of at least one measure of service level?arrow_forwardWhat must a pizza delivery service accomplish so that you are reasonably satisfied? Beyond your being reasonably satisfied, what could a pizza delivery service do that would make it really unique and create a differential advantage?arrow_forwardWhich of the different types of utility has to do with the value the consumer places on the service? Possession/Ownership Utility Form Utility Place Utility Service/Task Utilityarrow_forward
- Services cannot be seen and touched. This feature is called as: a. Inseparability b. Intangibility c. Perishability d. Heterogeneityarrow_forwardIn SERVQUAL, which attributive in service expectation includes apparent/visual confirmation of service availability? A-Assurance B- Reliability C- Responsiveness D- Empathy E- Tangibilityarrow_forwardIntangibility and Perishability Intangibility How do hospitality firms deal with intangibility of the service they provide (tangibilize the intangible)? Give specific examples of hospitality firms in your community and/or based on your experience. Perishability Wendy’s serves its hamburgers “fresh off the grill.” This assures high quality but creates leftover burgers if the staff overestimates the demand. Wendy’s solves this problem by using the meat in chili, tacos, and spaghetti sauce. Relate how airlines solve the perishability of unsold seats? Give additional examples of perishability and how hotels or restaurants in your community address it?arrow_forward
- Bigbasket.com allows customers to order their groceries, vegetables online and get it home delivered at a convenient time. Which of the following conditions would suggest that it is following a differentiation strategy? It offers fresh fruits and vegetables at comparable price to physical retail store It offers fresh fruits and vegetables at a lower price compared to physical retail store When it tried to reduce the discounts some customers opted to buy from physical store Its customers are loyal and don’t mind paying higher than that of physical retail storearrow_forwardWhat exactly is it that has come about between producers and consumers? Provide a scenario in which it may be used, and where it might be used, in a fully-functional operating system.arrow_forward(Please answer only question 5) The consumption of Electrical and Electronic Equipment (EEE) is strongly linked to widespread global economic development. It has become indispensable in modern societies and is enhancing living standards. Higher levels of disposable incomes, growing urbanization and mobility, and further industrialization in some parts of the world are leading to growing amounts of EEE. After its use, EEE is disposed of, generating a waste stream that contains hazardous and valuable materials. This waste stream is referred to as e-waste. In 2019, the world generated a striking 53.6 metric tons of e-waste, an average of 7.3 kg per capita (per person). The table below shows the per capita electronic waste generation worldwide from 2010 to 2019, in kilograms per capita. Year 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Volume of waste (in kg per capita) 5.0 5.2 5.4 5.7 6.4 6.6 6.8 6.9 7.1 7.3 2. Using a smoothing coefficient of 0.6, exponentially smooth the…arrow_forward
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