Cornerstones of Cost Management (Cornerstones Series)
Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN: 9781305970663
Author: Don R. Hansen, Maryanne M. Mowen
Publisher: Cengage Learning
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Chapter 13, Problem 19E

Which of the following objectives would likely be associated with the customer perspective of the balanced scorecard?

  1. a. Increasing post-sales service efficiency
  2. b. Decreasing product development cycle time
  3. c. Reducing distribution channel cost
  4. d. Increasing delivery reliability
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Classify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Customer satisfaction index
A. What are the four performance perspectives used in the balanced scorecard?            B. For each performance perspective above, list at least two strategic                objectives.           2. A balanced scorecard has the following performance metrics: Sales increase by region Sales order pipeline Market share Salesperson training hours Number of shipping errors Number of new customers New product development expenditures   Relative to the metric “increase sales”, which of these performance metrics are leading and which are lagging indicators?
Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Defective products made

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Cornerstones of Cost Management (Cornerstones Series)

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